Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, complete, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@thegearharbor.com.

Please note that returns must be sent to the following address:

Franciscusweg 18  
1216 SK Hilversum  
The Netherlands

If your return is accepted, we’ll send you instructions on how and where to send your package. The customer is responsible for the return shipping costs, unless the item is defective, damaged, or the wrong item was delivered.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thegearharbor.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the return is due to a defect, damage, or an incorrect item, The GearHarbor will cover the return shipping costs.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products, special orders, personalized items, or used items that are no longer in their original condition. We also cannot accept returns for items that have been modified, damaged after delivery, or used outside the instructions provided.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, undamaged, complete, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for the return shipping costs, unless the item is defective, damaged, or the wrong item was delivered.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping costs, if applicable, are non-refundable unless the return is due to a defect, damage, or an incorrect item.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thegearharbor.com.